All KIDO Props products are handcrafted and hand-finished. Because of this process, minor variations in shade, texture, or pattern may occur. These small differences are part of what makes each product unique. Product images shown on the website are the closest possible representation, but slight variations may be visible in the actual product.
Orders are shipped through trusted third-party courier partners. While we always aim for timely delivery, final-mile logistics are managed by the courier service. We recommend customers provide accurate delivery details and ensure availability during the delivery window. For delivery-related delays, customers may also contact the courier partner directly. Shipping timelines (from our Chennai warehouse): South India: 2–5 working days after dispatch North India: 5–7 working days after dispatch Remote or rural locations: 10–15 working days Delivery times may vary depending on the courier service in your area.
Order cancellations are accepted within 4 hours of placing the order. A 5% cancellation fee will be applicable to cover payment gateway charges, which are non-refundable.
Standard orders: 2–5 working days Ready-to-ship items: 1–2 working days Printed or hand-painted backdrops (excluding fabric): 2–3 working days Pre-order fabric backdrops: 20–25 working days, depending on order value If your order contains multiple items and you require partial shipping, you may contact us via WhatsApp at +91 86673 05115 (additional shipping charges may apply). Same-day dispatch may be possible for orders placed before 12 noon, subject to confirmation.
All products sold by KIDO Props are non-refundable and non-exchangeable. Backdrops are made or processed specifically for each order and are therefore not eligible for return. We request customers to review product details carefully before placing an order.
We will assist with a return or replacement if you receive a damaged, defective, or incorrect item. To raise a claim: Please share an uncut unboxing video along with clear photos of the issue The issue must be reported within 24 hours of delivery Contact us via WhatsApp at +91 86673 05115 Claims reported after 24 hours may not be eligible for review.
Once we receive your request, our team will review it and respond within 48 working hours. Minor issues may be resolved with repair guidance and a compensation coupon Major or irreversible damage may qualify for a replacement (subject to availability) In rare cases where replacement is not possible, an alternative resolution may be offered Processing timelines typically range between 5–7 working days For smooth communication, we request customers to reach out via email or WhatsApp for all order-related queries.
For approved returns or exchanges, please use the address below: KIDO Props 26, 1st Lane, 3rd Cross Street, Sri Sathya Sai Nagar, Rajakilpakkam, Tamil Nadu – 600073 📞 +91 86673 05115 Return guidelines: Items must be unused and returned in original packaging Include all accessories, manuals, and protective packing Products should be shipped securely to avoid further damage Return options: Reverse pickup (available for select locations) Self-shipping for non-serviceable pin codes (shipping costs will be reimbursed upon receipt submission)